Notifications

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Module for notifications

SMS and/or Email notification for the occurrence of a problem. The text of each message is typical for the specific problem. Depend on prioirity the notification is sent by email or SMS to different recipients. Messages are sent:

  • To notify for the occurrence of a problem: new signal, new measure, new assessment, new resolution, performance of a measure;
  • To remind for a deadline;
  • To remind for a passed deadline.

Messages are sent to the employees who are responsible for the problem solving or to control organs who monitor the problem solving process.

 Code Problem Recipient Recipient Recipient Recipient Recipient
1 Initiation of a signal Assessment Group Resolution Group Monitoring Group  Control Group Selected Group
Normal E-mail

yes/no

SMS

yes/no

High
Urgent  
2 Invitation to express opinion The invitation recipient

 

Assessment Group

 

Resolution Group Control Group

 

Selected Group

 

3 Deadline reminder for expert opinion The invitation recipient

 

Assessment Group

 

Resolution Group Control Group

 

Selected Group

 

4 Deadline reminder for

Assessment

Assessment Group

 

Resolution Group Control Group

 

Selected Group
5 Deadline reminder for

Resolution

Resolution Group Control Group Selected Group
Reminder for late expert opinion The invitation recipient

 

Assessment Group

 

Resolution Group Control Group

 

Selected Group
7 Reminder for late assessment Assessment Group Resolution Group Control Group

 

Selected Group
8 Reminder for late resolution Resolution Group Control Group

 

Selected Group
9 New expert opinion Invitation sender Assessment Group Resolution Group Control Group

 

Selected Group
10 New assessment Assessment Group Resolution Group Control Group

 

Selected Group
11 New resolution

 

Resolution Group Control Group

 

Selected Group
12 New measure Measure recipient Assessment Group Control Group

 

Selected Group
13 Performance of a measure Measure sender Control Group

 

Selected Group
14

 

Deadline reminder of a measure Measure recipient Measure sender Selected Group
15 Passed deadline of a still open measure Measure recipient Measure sender Selected Group
16 New signal at the place of problem occurrence Group of users from the same work centre
 17  Type of signal Selected Group